This web site is owned and operated by Black Isle Brewing Company, who are completely dedicated to your total satisfaction. If you have any suggestions or comments, or if you need to contact us, please email us using the link on the store page or use the contact details below.
Our contact details:
Black Isle Brewing Company
Black Isle, Scotland, IV8 8NZ, United Kingdom
Phone: 01463 811 871
Making A Purchase
Making a purchase could not be easier. Simply browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few essential details to enable us to complete the order.
For beer orders, we deliver to mainland UK only. Please visit out Beer Finder page for information on finding our beer in other countries. You can order merchandise from outside the UK by emailing us email@example.com and we’ll get in touch with you to place your order.
We accept Paypal, Visa and MasterCard. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. If you do not wish to pay online, you may make a payment over the phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to acknowledge that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Delivery charges for beer orders is £9 for up to one case of beer (24 bottles), then £4 per case thereafter (mainland UK only).
Your order is delivered by courier, usually within 2-3 days but slightly longer if your order is placed on a weekend.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back-order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Our prices are inclusive of 20% VAT.
Credit Card Security
When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
If you are not happy with your purchase, please contact us at firstname.lastname@example.org and we will endeavour to resolve any issues promptly.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01463 811 871 (International +44 1463 811871) or write to us at Black Isle Brewery, Black Isle, Scotland, IV8 8NZ, United Kingdom.
Black Isle Brewing Company do not disclose buyers’ information to third parties, other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ option in the checkout a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser privacy settings. If you turn off cookies you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us via email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.